Below are the various types of fraud that often occur. Remember to
click here
for complete tips on maintaining the safety of your accounts and personal data.
1. The scammers claim to be Easycash Customer Service representatives and contact Easy Frens to request a money transfer.
Scammers often claim to be Easycash Customer Service. They usually contact Easy Frens via Whatsapp or unofficial social media to request personal data. With the promise of helping with loan cancellation problems, they ask potential victims to send some money.
Therefore, we recommend:
1) You must remember to check the official Easycash Customer Service channels. Also, always recognize the official social media accounts (there is a blue tick) and the official Easycash website. We will not take the initiative to contact Easy Frens first to ask for personal data. If there are problems related to billing, please get in touch with Easycash official Customer Service.
2) The repayment process can only be via the Virtual Account (VA) number on the Easycash app. Ensure the Easy Frens name is listed on the payment Virtual Account number.
3. Scammers send fake WhatsApp messages directing Easy Frens to make repayments.
Please be aware that scammers sometimes claim to be the Easycash Collection Department. They will contact Easy Frens to make repayments by transferring to their account. Scammers will offer the promise of waiver if Easy Frens follows this method.
Therefore, we recommend:
1) Make payments according to the instructions and information stated in the Easycash application.
2) Before making a payment, please carefully check the payment Virtual Account number to see whether it is the same as the one in the Easycash app and whether the name of Easy Frens is listed.
5. Scammers send APK files or links to Easy Frens. Don't click!
Scammers often send APK (Android Packages) files or links to Easy Frens. Usually, after the APK files or link is clicked, the scammers will hack the cell phone immediately. This action could result in data theft or misuse of certain services on Easy Frens' cellphone.
Therefore, we recommend:
1) Don't carelessly click on suspicious APKs or links sent by anyone.
2) When scammers hack your cell phone, or there are related indications, immediately report it to the Easycash Customer Service to request account blocking.
2. The scammers claim to be an E-commerce Customer Service and promise gifts to Easy Frens.
Scammers usually claim to be Customer Service representatives from E-commerce Companies, such as Shopee or Tokopedia. They typically promise attractive prizes and direct Easy Frens to make loans on various platforms (including Easycash). After that, they ask Easy Frens to transfer the loan funds to the scammers' or virtual accounts.
Therefore, we recommend:
1) Don't be easily tempted by any offers. Always read all the terms and conditions before taking out a loan.
2) If you receive an offer from a party acting on behalf of Easycash, you can contact our Customer Service to ensure it is correct.
4. Scammers ask Easy Frens to transfer a certain amount related to double disbursement.
Scammers usually inform Easy Frens that Easycash is experiencing system errors, causing the loan disbursement process to occur twice. They then directed Easy Frens to return the funds via a Virtual Account number that did not appear in the app.
Therefore, we recommend:
1) Please ignore the message if Easy Frens did not receive double disbursement.
2) Do not transfer money immediately to the Virtual Account number provided. Please get in touch with Easycash Customer Service first to ensure the truth about the news.
1. The scammers claim to be Easycash Customer Service representatives and contact Easy Frens to request a money transfer.
Scammers often claim to be Easycash Customer Service. They usually contact Easy Frens via Whatsapp or unofficial social media to request personal data. With the promise of helping with loan cancellation problems, they ask potential victims to send some money.
Therefore, we recommend:
1) You must remember to check the official Easycash Customer Service channels. Also, always recognize the official social media accounts (there is a blue tick) and the official Easycash website. We will not take the initiative to contact Easy Frens first to ask for personal data. If there are problems related to billing, please get in touch with Easycash official Customer Service.
2) The repayment process can only be via the Virtual Account (VA) number on the Easycash app. Ensure the Easy Frens name is listed on the payment Virtual Account number.
2. The scammers claim to be an E-commerce Customer Service and promise gifts to Easy Frens.
Scammers usually claim to be Customer Service representatives from E-commerce Companies, such as Shopee or Tokopedia. They typically promise attractive prizes and direct Easy Frens to make loans on various platforms (including Easycash). After that, they ask Easy Frens to transfer the loan funds to the scammers' or virtual accounts.
Therefore, we recommend:
1) Don't be easily tempted by any offers. Always read all the terms and conditions before taking out a loan.
2) If you receive an offer from a party acting on behalf of Easycash, you can contact our Customer Service to ensure it is correct.
3. Scammers send fake WhatsApp messages directing Easy Frens to make repayments.
Please be aware that scammers sometimes claim to be the Easycash Collection Department. They will contact Easy Frens to make repayments by transferring to their account. Scammers will offer the promise of waiver if Easy Frens follows this method.
Therefore, we recommend:
1) Make payments according to the instructions and information stated in the Easycash application.
2) Before making a payment, please carefully check the payment Virtual Account number to see whether it is the same as the one in the Easycash app and whether the name of Easy Frens is listed.
4. Scammers ask Easy Frens to transfer a certain amount related to double disbursement.
Scammers usually inform Easy Frens that Easycash is experiencing system errors, causing the loan disbursement process to occur twice. They then directed Easy Frens to return the funds via a Virtual Account number that did not appear in the app.
Therefore, we recommend:
1) Please ignore the message if Easy Frens did not receive double disbursement.
2) Do not transfer money immediately to the Virtual Account number provided. Please get in touch with Easycash Customer Service first to ensure the truth about the news.
5. Scammers send APK files or links to Easy Frens. Don't click!
Scammers often send APK (Android Packages) files or links to Easy Frens. Usually, after the APK files or link is clicked, the scammers will hack the cell phone immediately. This action could result in data theft or misuse of certain services on Easy Frens' cellphone.
Therefore, we recommend:
1) Don't carelessly click on suspicious APKs or links sent by anyone.
2) When scammers hack your cell phone, or there are related indications, immediately report it to the Easycash Customer Service to request account blocking.
Take Good Care of Your Personal Data
If anyone asks for information about your Easycash account such as cell phone number, PIN, KTP number, mother's surname, or other personal information, immediately ignore it and do not provide that information! Easycash never contacts you first and asks for personal data via any platform.
Never Give the OTP Code to Anyone
Many scammers ask for OTP codes in various ways. Don't be tempted by all kinds of fraudulent methods that aim to ask for your OTP code. Easycash employees never ask Easy Frens to provide an OTP code for any reason.
Always Check the Virtual Account Number Before Making Repayment
Please check your Virtual Account number before repaying your Easycash bill. Check the number carefully to ensure that the user name is listed, and the number is the same as the one stated in the app.
If you receive information from a suspicious party acting on behalf of Easycash, Easy Frens can confirm it with the Easycash Call Center at telephone number 1500866 , contact us on WhatsApp at
0811-41500866
, email cs.pinjaman@easycash.id, Livechat, or the official Instagram account @easycash.id, which has a blue tick 
. Remember! Don't be easily tempted by discounts or limit-increase promotions offered by suspicious advertisements, websites, or social media accounts in the name of Easycash.
. Remember! Don't be easily tempted by discounts or limit-increase promotions offered by suspicious advertisements, websites, or social media accounts in the name of Easycash.
Contact Us
DEA TOWER 2 18-20 FLOOR MEGA KUNINGAN AREA
JL. MEGA KUNINGAN BARAT KAV. E4 NO. 1-2, Desa/Kelurahan Kuningan Timur,
Kec. Setiabudi, Kota Adm. Jakarta Selatan, Provinsi DKl Jakarta, Kode Pos: 12950
ATTENTION
PT Indonesia Fintopia Technology provides peer-to-peer (P2P) lending platform service under the name “Easycash”. Easycash is licensed and supervised by The Financial Services Authority as an Information Technology-Based Co-Funding Service in accordance with the provisions in The Financial Services Authority Regulation No. 10/POJK.05/2022.
Easycash’s Information Technology-Based Co-Funding Service (“Easycash Service”) is a civil agreement between the Lender and the Borrower, so that all forms of risk and legal consequences arising from it are fully borne by each party. Please ensure you understand the risks associated before you use Easycash Service.
The Lender is fully responsible for all funding risks of late or default payments arising out of the use of Easycash Service. No national entity or authority is responsible for any such risks or provides compensation for the losses or other consequences arising in connection with this matter in any form.
Easycash, with the approval of the respective Users (both Lender and Borrower), may access, acquire, store, administer and/or use the Users' personal data and information ("Data Utilization") on the Users' electronic devices (including smartphones or cellular phones), hardware, software, electronic documents, applications or electronic systems owned by the Users or controlled by the Users, by notifying the purpose, limitations and mechanisms of the data utilization to the Users concerned before obtaining such approval.
- Lenders who do not have sufficient knowledge and experience in the Information Technology-Based Co-Funding Service are not advised to use this Easycash Service.
- Borrowers should carefully consider the loan interest rate along with other costs in accordance with the ability to pay off the loan prior to using Easycash.
- All fraudulent activities will be recorded digitally in cyberspace and may potentially be informed to the public through social media and can be used as legal evidence according to the prevailing laws on electronic information and transactions in the event of dispute resolution and law enforcement.
- Users should read and understand this information before becoming a Lender or a Borrower on Easycash. The Users' decision to use Easycash Services proves that the Users fully understand this information.
- The Financial Services Authority is not responsible for any violation or non-compliance by the User (either the Lender or the Borrower), whether due to the User's faults or negligence of the laws and regulations or agreements between Easycash and the Lender and/or the Borrower.
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