FAQ - Easycash

What is Easycash?

Easycash is a solution for you to get a loan in a convenient way:

As the process is 100% online, you can complete it on a smartphone.
You need an ID card and some documents.
The disbursement process is fast as long as you have a bank account.
The choice of loan products that can be applied, with nominal up to IDR 50 millions and a longer tenor.

Is Easycash registered with OJK?

Easycash has been licensed and supervised by the OJK with the number KEP-49/D.05/2020 since October 16, 2020.

How to download Easycash app

Easycash app is available on Google Play and App Store

What is Information Technology-Based Co-Funding Service?

Information Technology-Based Co-Funding Service is an online platform that allows lenders to provide loans directly to borrowers. It provides a loan at a competitive rate of interest to the borrower and the best return for the lender by operating at a cost lower than a bank or other financial service institutions.

What if I have problems?

Please contact our Customer Service:

Call center

Monday to Sunday
Lender: At 09:00 - 18:00 WIB
Borrower: At 08:00 - 20:00 WIB
Phone: 1500866

Live Chat

You can use the chat feature in the Easycash application.

Monday to Sunday
Lender: At 09:00 - 18:00 WIB
Borrower: At 08:00 - 20:00 WIB

You can send a complaint email regarding our lending service to cs.lender@easycash.id

Monday to Sunday
At 09:00 - 18:00 WIB

You can send a complaint email regarding our borrowing service to cs.pinjaman@easycash.id

Monday to Sunday
At 08:00 - 20:00 WIB

Social Media

You can also contact our official social media accounts below:

IG: www.instagram.com/easycash.ind

FB: www.facebook.com/easycashindonesia

Twitter: www.twitter.com/easycashid

TikTok: www.tiktok.com/@easycash.id

LinkedIn: www.linkedin.com/fintopia-indonesia

Borrower

1500866

Monday - Sunday 08:00 - 20:00

Lender

1500866

Monday - Sunday 09:00 - 18:00

DEA TOWER 2 18-20 FLOOR MEGA KUNINGAN AREA

JL. MEGA KUNINGAN BARAT KAV. E4 NO. 1-2, Desa/Kelurahan Kuningan Timur,

Kec. Setiabudi, Kota Adm. Jakarta Selatan, Provinsi DKl Jakarta, Kode Pos: 12950

ATTENTION

PT Indonesia Fintopia Technology provides peer-to-peer (P2P) lending platform service under the name “Easycash”. Easycash is licensed and supervised by The Financial Services Authority as an Information Technology-Based Co-Funding Service in accordance with the provisions in The Financial Services Authority Regulation No. 10/POJK.05/2022.

Easycash’s Information Technology-Based Co-Funding Service (“Easycash Service”) is a civil agreement between the Lender and the Borrower, so that all forms of risk and legal consequences arising from it are fully borne by each party. Please ensure you understand the risks associated before you use Easycash Service.

The Lender is fully responsible for all funding risks of late or default payments arising out of the use of Easycash Service. No national entity or authority is responsible for any such risks or provides compensation for the losses or other consequences arising in connection with this matter in any form.

Easycash, with the approval of the respective Users (both Lender and Borrower), may access, acquire, store, administer and/or use the Users' personal data and information ("Data Utilization") on the Users' electronic devices (including smartphones or cellular phones), hardware, software, electronic documents, applications or electronic systems owned by the Users or controlled by the Users, by notifying the purpose, limitations and mechanisms of the data utilization to the Users concerned before obtaining such approval.

Lenders who do not have sufficient knowledge and experience in the Information Technology-Based Co-Funding Service are not advised to use this Easycash Service.

Borrowers should carefully consider the loan interest rate along with other costs in accordance with the ability to pay off the loan prior to using Easycash.

All fraudulent activities will be recorded digitally in cyberspace and may potentially be informed to the public through social media and can be used as legal evidence according to the prevailing laws on electronic information and transactions in the event of dispute resolution and law enforcement.

Users should read and understand this information before becoming a Lender or a Borrower on Easycash. The Users' decision to use Easycash Services proves that the Users fully understand this information.

The Financial Services Authority is not responsible for any violation or non-compliance by the User (either the Lender or the Borrower), whether due to the User's faults or negligence of the laws and regulations or agreements between Easycash and the Lender and/or the Borrower.